Support
How to get help with a DenizenMC resource, and what to include in your request.
Support is available to everyone who owns a DenizenMC resource. Following the steps below usually gets you an answer on the first reply.
Getting help
Check the docs
Most questions are already answered on the resource's own pages, especially its FAQ. Press Ctrl K to search everything at once.
Update to the latest version
A lot of issues are already fixed. Check the changelog on the store page and update before reporting.
Open a ticket
Join our Discord and open a support ticket, then verify your purchase when asked. For payment issues you can also message @EliteDenizen directly.
What to include
- The resource and the exact version you're running
- Your server software and Minecraft version, for example Paper 1.20.4
- The full error from your console, as text rather than a screenshot
- What you expected, what happened instead, and what you've already tried
Share logs as a link
Paste long console output on a site like mclo.gs and send us the link. The whole error stays intact and easy to read.
What support doesn't cover
- New features. Support covers problems with the resource as it is.
- Your own modifications, or conflicts with plugins we don't make.
- Leaked or redistributed copies.
The full scope is in our Terms.
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