Hub.DenizenMCSupport
How to get help with a DenizenMC resource, and what to include so we can help quickly.
Support is for verified buyers of DenizenMC resources. Following the steps below gets you an answer faster, usually on the first reply.
Getting help
Check the documentation
Most questions are answered on the resource's own pages, especially its FAQ. Use search (Ctrl K) to find anything quickly.
Update to the latest version
Many issues are already fixed. Check the changelog on the store page and update before reporting.
Open a ticket
Join our Discord and open a support ticket. Verify your purchase when asked. For payment issues you can also DM @EliteDenizen directly.
What to include
- The resource and the exact version you're running
- Your server software and Minecraft version, for example Paper 1.20.4
- The full error from your console, as text rather than a screenshot
- What you expected to happen, what happened instead, and what you've tried
Paste logs, not screenshots
Upload long console output to a paste site such as mclo.gs and send the link. It keeps the whole error intact and readable.
What isn't covered
- Features that aren't part of the resource as sold. Support fixes problems, it doesn't add new features.
- Custom modifications you've made, or conflicts with plugins we don't make.
- Leaked or redistributed copies.
The full scope is in our Terms.
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