Terms

Where you buyCopy Anchor Link

We sell through our own DenizenMC Store and on BuiltByBit and PixelEast. Marketplace purchases are also covered by that marketplace's rules, which come first for anything about payments, disputes or your account there.

These Terms cover everything specific to our products. Anything they don't mention falls under the store's own terms.

LicenseCopy Anchor Link

• A purchase gives you a limited, non-exclusive, non-transferable license to use the product on your own projects, personal or commercial. You don't own the product itself.
• The license belongs to the account you bought with. If you lose access to that account, we can't move or re-issue it.
• You may not resell, redistribute, sublicense, share or upload the product, in whole or in part. That includes jars, source files, configs and assets, even if you give them away for free.
• Only people actively working on your project may access the product. You're responsible for anyone you share it with.
• You may not decompile, modify or repackage a product to remove its licensing, credits or author information.
• You may not use the DenizenMC name or our product branding in your own server names, advertising or storefronts.

Payments & refundsCopy Anchor Link

• Every sale is digital and final. We don't give refunds directly.
• Marketplace refund requests go through that marketplace and are decided under its own policy.
• Opening a chargeback or payment dispute without talking to us first immediately revokes your license and support.

SupportCopy Anchor Link

• Support covers the product as sold: installation, configuration and real bugs.
• It doesn't cover new features, your own modifications, conflicts with other plugins, or unsupported server software and versions.
• Please keep it friendly. Abusive or unreasonable demands may lose you support.
• See Support for how to reach us.

ReviewsCopy Anchor Link

Reviews should be honest, factual and about the product, not a bug report or a support request. Follow the review rules of the store you bought from.

• One review per person, per product, reflecting the latest version.
• Reviews can't be traded for anything, such as a review in return, a discount or extra support.
• Use Support for bugs and questions. We can't help you through a review.

Leaked and shared copiesCopy Anchor Link

• Leaked, cracked or redistributed copies are never supported. Asking for help with one gets you removed from our Discord.
• Leaked copies often hide malware or backdoors. We aren't responsible for any damage they cause.
• We may act against redistribution, including reports to marketplaces and hosting providers.

CommissionsCopy Anchor Link

• Graphic commissions include reasonable revisions. Work well beyond the original brief is quoted separately.
• The price is agreed before work begins, and payment terms are confirmed for each commission.
• Finished work stays copyrighted to DenizenMC until it's paid in full. After that, you may use it for its agreed purpose. We may show it in our portfolio unless we agree otherwise.

LiabilityCopy Anchor Link

Products are provided as is. We work hard to fix bugs and keep the docs accurate, but we can't promise a product is error-free or right for your exact setup. Always keep backups. As far as the law allows, DenizenMC isn't liable for lost data, downtime or other damage from using a product.

Breaking any of these Terms, or the terms of the store you bought from, is treated the same way: we may revoke your license, remove your Discord roles and refuse future purchases or support, without a refund.